Thank you for choosing VIENNE® jewellery. Please observe the following rules for product care and your VIENNE® jewellery will delight you for a long time.
HOW TO TAKE CARE OF YOUR JEWELLERY:
1. Clean your jewellery with soft, lint free cloth. Do not use cleaning substances or ultrasonic.
2. Please protect your jewellery from falling, scratching, and touching hard surfaces. Preserve your jewellery in the original box or in the original velvet/organza pouch.
3. Avoid contacting your jewellery with cleaning substances, creams, perfumes, cosmetics, hair sprays, water, and steam. Take off your jewellery when you take a bath, shower, sauna or when you swim, work out or go to bed.
4. Protect your jewellery from exposure to high temperatures.
Damage due to improper use cannot be acknowledged.
QUALITY:
All jewellery metal parts are made from high quality allergy free alloys with plating from precious metal (gold, rhodium, platinum, and others).
Each VIENNE® meets the highest quality and design level.
WARRANTY AND REPAIR:
For each piece purchased from authorized retailers VIENNE® offers an international limited warranty for 6 months covering manufacturing and material defects at the time of purchase.
Every piece found to be defective under this warranty will be either repaired, replaced, or substituted. In case of substitution, it cannot be guaranteed that the consumer will receive the same design but a piece of comparable value.
Warranty shall not apply to any goods which have been subject to abuse, modification, attempted repair, negligence, misuse, normal wear and tear or an accident.
To request our warranty service please bring the damaged article in its original packaging with invoice and the certificate to us.
Health Conscious:
VIENNE® produces health consciously and only manufactures jewellery which is allergy-free according to the guidelines of European union.
ECO-sensitive:
VIENNE® guarantees an eco-sensitive production and therefore supports EU bans on toxic metals and other harmful materials. The standards of the REACH regulation are part of the CPQ.
